Privacy and Confidentiality Policy

Last updated: 10-May-2025

At Mortgage Orléans, we take your privacy seriously. This policy explains how we collect, use, protect, and share your information when you visit our website or use our services.

By visiting www.mortgageorleans.com, you agree to the terms below.

1. Who We Are

Mortgage Orléans is a licensed mortgage agent under the umbrella of Mortgage Alliance. We help clients across Ontario secure the best mortgage options based on their needs and goals.

For full compliance details and contact information for our AVP Compliance Officer, please visit:

👉 Mortgage Alliance Privacy Policy

2. What We Collect

We may collect the following types of information when you use this site or contact us directly:

  • Basic contact info (Name, phone number, email)
  • Mortgage application data (Income, property value, employment, credit details)
  • Technical info (IP address, browser type, pages visited)

We only collect what’s needed to help you with your mortgage inquiry or application.

3. Why We Collect It

Your data is used to:

  • Contact you regarding your inquiry
  • Assess mortgage eligibility
  • Submit your application to lenders (with your consent)
  • Improve our website and client service

We never sell your data. Ever.

4. Confidentiality

Any personal or financial information you share is treated with strict confidentiality.
We follow FSRA and federal privacy guidelines, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Mortgage applications are processed securely and only shared with lenders as part of the application process — and only with your express consent.

5. Your Rights

You can:

  • Ask what information we have on file
  • Request corrections
  • Withdraw consent at any time (unless required for ongoing applications)

To make a request, contact us directly at stephane@mortgageorleans.com

6. Cookies and Tracking

This website may use cookies or third-party tools (like analytics or chat widgets) to improve your experience. You can disable cookies in your browser if you prefer.

7. Data Security

We protect your data with industry-standard safeguards. Online forms are encrypted and data is stored securely. However, no system is 100% foolproof — if you prefer, you can always contact us by phone or in person.

8. Questions or Concerns?

Reach out any time:

Stéphane Lessard
Mortgage Agent - level 1
FSRA License # M23004877
stephane@mortgageorleans.com
819-598-0132